Non - Emergency Patient Transportation Call Center Services
We as Call Center are providing services to multiple US-based Non emergency Patient Transportation companies and handling their dispatching needs.
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Our Remote Call Center Team can help in managing day-to-day operations of your business that include, Greeting the Patients, Hospitals, Drivers and handling their inquiries and complaints related to their rides and routes.
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It helps you to focus more in generating revenue for your business and our team can handle daily redundant tasks on your behalf.
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Systems Knowledge
We have experience in using the following CRM and systems and we are open to learning new apps and software.
CRM: Dispatch City, MAS, Well Ryde, ModivCare, Onecall etc.
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Project Management: Basecamp, Trello, Google spreadsheets, etc.
Voice: Open phone, Grasshopper, One talk, RingCentral.
Ticketing System: Freshdesk, Zohodesk, Zendesk​
1
Patient, Driver, and Hospital Call Management
Answering and addressing calls from patients, drivers, and hospitals, ensuring timely and effective resolution of their queries
2
Coordination Between Patients and Drivers
Acting as the main point of communication between patients and drivers, facilitating smooth coordination for scheduled rides
3
Ride Assignment Monitoring
Regularly checking for rides assigned to us through the brokers we are listed with, ensuring all rides are logged and accounted for
4
Offer Management and Scheduling
Monitoring incoming ride offers across various platforms and accepting those that align with our drivers' schedules and availability
5
Driver Management and Support
Overseeing driver concerns, providing support, and ensuring they have the necessary tools and information to perform their duties effectively
6
Patient Management and Support
Addressing any concerns or issues raised by patients, ensuring they receive the support and care they need
7
Timeliness Monitoring
Ensuring that drivers are punctual for all scheduled pick-ups and that we meet the commitments made to patients
8
Daily Schedule Assignment
Preparing and assigning the daily schedule to drivers ahead of time and confirming each ride with the respective patients
9
Email Management
Handling and responding to emails on behalf of the company, ensuring prompt and professional communication
10
Driver Payroll Management
Managing and processing payroll for drivers, ensuring accurate and timely compensation for their services
Trusted by Companies and Entrepreneurs
Throughout the World
and many more...
Non - Emergency Patient Transportation Call Center Services
At EFFIMIZE Call Center, we take great pride in providing a high level of personalized services to Property Management companies in several US States. That’s why we’ve carved out the reputation of being the best possible Call center services provider for Property Management Companies since 2018.
EFFIMIZE
205 - B, Ahmad Yar Block, Mustafa Town, Lahore Pakistan